Terms and Conditions

Introduction

These terms and conditions apply between you, the User of this Website and David Simpson trading as Tangled Worm, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website.

By using this Website, you agree that you have read, understood and agree to these Terms of Use for the website, the Privacy Policy and all other Terms and Conditions. You must be at least 18 years of age to use this website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Ordering from the site

Orders must be placed online using the site’s online cart facility and checkout facility and will be processed using the secure PayPal system. You can pay by debit or credit card using this system and do not need a PayPal account. We are unable to accept cheques, cash, or postal orders through the website.

We use Internet standard encryption technology on our site using a Secure Socket Layer (SSL) server. Your card transaction is processed through a secure payment system by PayPal independent from our site. Your card data cannot be accessed or retained by Tangled Worm.

We would NEVER ask you to confirm your account or credit card details via email or any other means. If you receive an email claiming to be from Tangled Worm asking you to do this, please ignore it and do not respond.Please also refer to our Privacy Policy here.

Shipping

Delivery will be made to the UK shipping address specified by the user. We aim to dispatch your order within 3 working days of receiving the order, however please allow up to 21 days for delivery. If you do not receive your order within 21 days please let us know by emailing us via our Tangled Worm contact page at tangledworm.com/contact/

If a product is permanently unavailable or we are temporarily unable to reorder stock to meet your purchase we aim to contact you to arrange a refund or an alternative delivery date. If for any reason goods cannot be supplied then payment will be refunded in full within 30 days from cancellation of the sale.

Shipping on all products has been calculated based on the weight and size of an order and the destination. The basket will show you the cost based on your chosen delivery address.

In the United Kingdom UK we normally deliver by Royal Mail though we will use an alternative courier where we consider it appropriate.Our shipping times are longer for regions outside the UK.

Shipping Times

  • Within the UK: We aim to deliver within 3 working days using Royal Mail 2nd class or a courier depending on product or product quantities.
  • Mainland Europe: We aim to deliver within 5 working days normally using Royal Mail Airmail.
  • Other International: We aim to deliver within 8 working days normally using Royal Mail Airmail.

International Purchases, Deliveries and Customs

We accept orders from the United Kingdom, Canada, Australia, New Zealand, the United States of America, South Africa and European Union member states.

Deliveries overseas may be subject to import duties and taxes. These are enforced at the destination state and must be borne by you. Further details will be available from your local customs office.

International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge in relation to this payment which holders of international credit cards will be liable to pay.

Pricing

Prices on the Tangled Worm website are in GBP Pounds sterling £. Prices are set out on the website and we endeavour to keep our prices updated at all times.

Returns and Refunds

If you are not completely satisfied with your purchase, you may return it within 7 days of receiving the product and you will receive a full refund for the price of the product once we have received and examined the returned product. We do not refund the price of shipping. Product(s) must be returned in the same condition in which you received them.

Email us via our contact page at tangledworm.com/contact/ stating the reason for the return. Items must be returned to the address that we provide you with and should be in the original packaging and include the dispatch note that was included with your order. Recorded delivery is recommended for returns within the UK.

Liability

To the fullest extent permitted by applicable law, our liability to you in respect of an order shall be limited to the value of that order, and we shall not be liable to you for any indirect, consequential, special or punitive loss, harm or damage (including economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure or depletion of goodwill) whatsoever or howsoever caused, including, without limitation, as a result of our negligence.

For the avoidance of doubt nothing in these terms and conditions excludes our liability in respect of death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; or for fraud or fraudulent misrepresentation.

Complaints

We aim to deal with all complaints as quickly and effectively as possible. In the first instance, your complaint may be sent to our Customer Services via email at our contact page at tangledworm.com/contact/

We aim to acknowledge any complaint made through the website by email within 3 working days, and to conclude our investigations as soon as possible thereafter. Our acknowledgement will always include the name of the person who is handling your complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint

Data Protection and Privacy

We respect your absolute right to privacy. Because of this, any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission. Any privacy queries should be emailed to us using our contact page at tangledworm.com/contact/

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be directed to tangledworm.com/contact/

We may use the information you give us to contact you in case of fulfilment difficulties, to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to tangledworm.com/contact/.

To place an order we request contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. Tangled Worm takes precautions to protect users’ information. The servers on which we collect and store personal information are kept in a secure environment.

We use Internet standard encryption technology on our site using a Secure Socket Layer (SSL) server. If using a public computer or terminal, always close the browser when you complete an online session.

Financial information (such as credit card number and expiry date) is collected and held securely by PayPal on our behalf. This information is used for billing purposes and to fulfil customers’ orders. No financial information is stored on our servers.

You may be asked whether you would like to opt in to receive further information from Tangled Worm in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may unsubscribe to opt-out of receiving these communications by emailing us through our contact page at tangledworm.com/contact/

The above details in relation to Data Protection and Privacy are also summarised in our Privacy Policy.

Terms and Conditions relating to the Use of the Website

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by David Simpson trading as Tangled Worm and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to David Simpson trading as Tangled Worm and accessing the Website in connection with the provision of such services.

You agree to use this Website only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of this Website.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of David Simpson trading as Tangled Worm, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

  1. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
  2. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of David Simpson trading as Tangled Worm.

Prohibited use

You may not use the Website for any of the following purposes:

  1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
  2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

If you use a registration facility on the website you must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of David Simpson trading as Tangled Worm or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Availability of the Website and disclaimers

Any online facilities, tools, services or information that David Simpson trading as Tangled Worm makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. David Simpson trading as Tangled Worm is under no obligation to update information on the Website.

Whilst David Simpson trading as Tangled Worm uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

David Simpson trading as Tangled Worm accepts no liability for any disruption or non-availability of the Website.

David Simpson trading as Tangled Worm reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, David Simpson trading as Tangled Worm accepts no liability for any of the following:

  1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
  2. loss or corruption of any data, database or software;
  3. any special, indirect or consequential loss or damage.

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

David Simpson trading as Tangled Worm details

David Simpson trading as Tangled Worm operates the Website www.tangledworm.com.

You can contact David Simpson trading as Tangled Worm by email tangledworm.com/contact/

If you have an order query, please email us using our contact page at tangledworm.com/contact/